jilixcom Privacy Policy

1. Introduction

jilixcom operates the online gaming platform accessible at jilixcom.vip, providing casino games, bingo, slots, and related entertainment services to players in the Philippines. As a responsible operator, jilixcom takes the privacy of its players seriously and is fully committed to complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements.

This Privacy Policy applies to all personal data collected through the jilixcom website, mobile interfaces, customer support channels, and any other touchpoints through which you interact with jilixcom. It applies to all registered players, prospective players, and visitors to the jilixcom platform.

Please read this policy carefully. If you have any questions about how jilixcom handles your personal data, you may contact our Data Protection Officer (DPO) at the details provided in Section 13 of this policy.

2. Personal Data We Collect

jilixcom collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:

2.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification — you must be 21 years or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and government-issued identification details (for KYC verification)

2.2 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya reference, bank account details for BPI, BDO, or Metrobank, or masked card details for Visa and Mastercard)
• Account balance history and bonus transaction records

2.3 Gaming Activity Data

• Game session logs, including games played, wagers placed, and outcomes
• Bonus usage and wagering history
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Records of your communications with jilixcom customer support
• Feedback, complaints, and dispute records
• Marketing preference settings and communication opt-in/opt-out records

3. How We Use Your Personal Data

jilixcom uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jilixcom player account, including processing your registration, verifying your identity, and enabling you to access our services.
• Service Delivery: To provide you with access to jilixcom's games, promotions, bonuses, and all other platform features.
• Financial Processing: To process deposits, withdrawals, and other financial transactions on your account, and to maintain accurate financial records.
• Legal and Regulatory Compliance: To comply with our obligations under the Philippine Data Privacy Act, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable laws, including age verification, KYC, and transaction monitoring.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the jilixcom platform.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate, in accordance with our duty of care to players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the jilixcom platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

jilixcom processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilixcom (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including PAGCOR requirements, AMLA obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jilixcom's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or placing non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

jilixcom does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the jilixcom platform, including payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jilixcom's instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

jilixcom may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.

5.3 Fraud Prevention and Security Partners

We may share data with fraud detection and security service providers to protect the integrity of the jilixcom platform and the safety of all players.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilixcom's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.

6. Cookies and Tracking Technologies

jilixcom uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our services.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the jilixcom platform, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how players interact with jilixcom, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilixcom platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

7. Data Retention

jilixcom retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC Verification Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, jilixcom will securely delete or anonymise it in accordance with our data disposal procedures.

8. Data Security

jilixcom implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jilixcom's servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Strict access controls ensuring that only authorised jilixcom personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
• Multi-factor authentication options for player accounts.
• Comprehensive staff training on data protection and information security practices.

While jilixcom takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jilixcom login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilixcom:

To exercise any of the above rights, please contact our Data Protection Officer at the details provided in Section 13. We will respond to all verified requests within thirty (30) days in accordance with the requirements of the Philippine Data Privacy Act.

10. Children's Privacy

The jilixcom platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. jilixcom does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the associated account and delete all related personal data.

If you are a parent or guardian and believe that a minor has registered on jilixcom, please contact us immediately at [email protected] so that we can take appropriate action.

11. Third-Party Links

The jilixcom platform may contain references to third-party services such as payment providers. jilixcom is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jilixcom.

12. Updates to This Privacy Policy

jilixcom reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify you by email or through a prominent notice on the jilixcom platform.

Your continued use of jilixcom following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how jilixcom protects your personal data.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilixcom, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC is the independent authority responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.